• On a crowded Bengaluru bus, a rookie conductor fumbled with tickets. Passengers could have groaned - but they didn’t. Instead, they chose patience and encouragement. The moment went viral for its simple humanity, but hidden inside it is a leadership lesson for business owners: growth doesn’t come from pressure, but from patience.

When Trader Joe’s employee Tara quietly bought a pie for a family, she didn’t expect anything in return. Yet that single act triggered a ripple of generosity that went viral, reminding us how powerful reciprocity is. For business owners in New Zealand, the story offers a sweet but strategic lesson: culture isn’t built on grand gestures, but on the small, human choices that spark loyalty.