Chapter Seventeen: The Customer Feedback Loop
Feedback is a gift—if you know how to use it. Lee explores how continuous customer engagement can drive business improvements. Discover how real-time feedback can refine operations and enhance customer loyalty.

Chapter Eighteen: The Supplier Review
Suppliers can make or break a business. Lee reviews his supplier network, identifying strengths, weaknesses, and potential risks. How can SMEs ensure supplier relationships align with their long-term goals?

Chapter Nineteen: Stepping Back, Letting Go
The transition of a business owner isn’t just operational—it’s emotional. Lee reflects on what it means to let go and how business owners can prepare for their exit mentally and practically.

Chapter Twenty: The New Leadership Challenge
With Lee stepping back, the next leadership team must rise to the occasion. What challenges will they face, and how can they be best prepared to lead successfully?

It All Begins Here

It All Begins Here

It All Begins Here

It All Begins Here